Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on new paid subscriptions. If you're not satisfied with BuildScape, you may request a full refund within 30 days of your initial purchase — no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Contact us and we'll help you submit the request to Paddle.

Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer, typically 5–10 business days.

Cancellations & renewals

You can cancel your subscription at any time from your account settings or via paddle.net. Cancelling stops future renewals — you keep access to BuildScape until the end of your current billing period.

Renewal charges outside the 30-day window are generally non-refundable, but we'll consider requests on a case-by-case basis (for example, an accidental renewal you didn't use). Please contact us and we'll do our best to help.

Statutory rights

Nothing in this policy limits any statutory refund or cancellation rights you may have under the laws that apply to you (for example, the UK/EU 14-day right of withdrawal for consumers, or equivalent local consumer-protection laws). Where those rights provide broader protection than this policy, they apply.

Paddle's Refund Policy

As the Merchant of Record, Paddle also maintains its own refund policy which applies to every order. You can read it at paddle.com/legal/refund-policy.

Contact

Questions about a charge or refund? Contact us and we'll get back to you.